Privacy Policy

1. Definition of Personal Information

We define personal information as any information that can identify a specific individual, including name, address, telephone number (including mobile and PHS numbers), email address, gender, and date of birth.

2. Collection and Use of Personal Information

We collect personal information through appropriate and fair means, and we collect and use such information only to the extent necessary when customers use the following services provided by us.

• Services on the website
• Activity Reservations and Inquiries
• Accommodation Reservations and Inquiries
• Car Rental Reservations and Inquiries
• Restaurant Reservations and Inquiries
• Inquiries Regarding Information Provision
• Post a Review
• Various Surveys
• Communication with customers (such as when we need to respond to customer inquiries)
• Marketing Survey on Our Services
• Other tasks that we deem necessary for the operation of our services

3. Disclosure and Provision to Third Parties

We will not disclose or provide your personal information to third parties, except in the following cases. Please note that providing information to subcontractors does not constitute disclosure or provision to third parties.

• When providing information to the tour operator to the extent necessary for booking the tour
• When we have obtained the customer's consent
• When disclosure or provision is required by law
• When a national or local government entity or similar organization needs to cooperate in the performance of public duties, and obtaining the customer’s consent could hinder the performance of those duties
• When it is necessary to protect a person’s life, physical safety, or property, and it is difficult to obtain the customer’s consent

4. Supervision of Contractors

If we determine that a contractor is trustworthy, we may entrust the disclosure or management of personal information to that contractor—with whom we have entered into a confidentiality agreement regarding the handling of personal information—as part of our business operations. In such cases, we will supervise the contractor to ensure that your personal information is handled in accordance with applicable laws and regulations and this Privacy Policy.

5. Proper Management of Personal Information

We will manage our customers’ personal information appropriately and strive to prevent its leakage, loss, or alteration. We will provide appropriate internal training to our officers and employees regarding the handling of personal information. Furthermore, to ensure the smooth operation of our services, we will establish specific retention periods for all personal information and, upon the expiration of such periods, dispose of the information in an appropriate manner with due care.

6. Outsourcing of Personal Information Processing

When outsourcing the processing of personal information, we will select a vendor that fully meets the required standards for personal information protection and enter into a contract to ensure that the information is handled appropriately.

7. Compliance with Applicable Laws and Regulations

We comply with all applicable laws, regulations, and other standards regarding personal information, ensure that our Personal Information Protection Policy conforms to these laws, regulations, and other standards, and handle personal information in accordance with the provisions set forth therein.

8. Future Initiatives for Personal Information Protection

We are committed to continuously improving our protection and handling of personal information.

 

Enacted in November 2018

 

Contact Us

For inquiries regarding our Privacy Policy, please contact the person listed below.
ShumMaKe Co., Ltd.