Terms of Use

Article 1 (Application of These Terms and Conditions)

1. These Terms and Conditions apply to all actions taken by users when using the "Taiwan Tourism Tours" service (as defined in the following article; hereinafter referred to as "the Service") through the "Taiwan Tourism Tours" website (hereinafter referred to as "the Site") managed and operated by ShumMaKe Co., Ltd. (hereinafter referred to as "the Company"). Users shall use the Service upon agreeing to these Terms.
2. If we provide any notices or guidelines (hereinafter referred to as "Notices, etc.") on this Service, such Notices, etc. shall constitute an integral part of these Terms.
3. By using this Service, you are deemed to have agreed to these Terms of Service.

Article 2 (Definition of the Service and Formation of the Agreement)

1. This Service refers to a service that enables users to make reservations via the Internet for experiential activity services and related services that have been pre-registered by listed businesses (as defined in the following section).
2. The businesses listed on this website (hereinafter referred to as the “Listed Businesses”) provide experiential activity services and related services (hereinafter referred to as the “Services Provided by the Businesses”) at their own risk, and we are not involved in any way in the provision of such Services.
3. Users may make reservations for services provided by the business operator by entering the required information specified by us on this website.
   Furthermore, a Service Agreement (hereinafter referred to as the “Agreement”) between the Service Provider and the User shall be deemed to have been concluded at the time the Service Provider notifies the User of its acceptance of the reservation request.
4. In the case described in the preceding paragraph, we will send a "Reservation Confirmation Email" containing a "Reservation Number" to the email address specified by the user in advance to confirm the reservation request. Please note that the "Reservation Confirmation Email" does not constitute proof of the formation of the User Agreement; the User Agreement shall be formed in accordance with the items listed in the preceding paragraph.
5. If a user agreement is concluded between the listed business and the user pursuant to the provisions of this Article, the user shall be deemed to have agreed to bear any obligations, such as the payment of cancellation fees, as separately specified by the listed business.

Article 3 (Pricing Policy for the Service)

1. Users acknowledge that information regarding fees for the use of services provided by listed businesses (hereinafter referred to as “usage fees”) may differ from information provided through other media. Please note that the usage fees provided by the listed businesses include consumption tax and local consumption tax (hereinafter collectively referred to as “consumption tax, etc.”), but service charges and other taxes may or may not be included.
2. Users acknowledge that the service fees charged by the listed businesses are subject to change. The revised fees will apply only to users who make a reservation after the change; users who made a reservation before the change will be charged the original service fees.
3. Even if the service fee changes after a user submits a reservation request and the user subsequently modifies the reservation details, the service fee in effect prior to the change will apply to that user.

Article 4 (Validity of Reservation Cancellations and Prohibition of No-Show Cancellations)

1. If a user wishes to cancel a reservation for a service provided by a business, the user must first confirm the reservation details in the "Reservation Confirmation Email" sent by this service, then contact us by phone, email, or an equivalent method (including, but not limited to, social media and messaging apps) to complete the cancellation process. Furthermore, if a user wishes to cancel a reservation after the “cancellation/change deadline” specified in the reservation confirmation email, they must contact us directly by phone and promptly complete the cancellation procedure.
2. If a user cancels a reservation, the cancellation shall be deemed effective as of the time specified below.
   • If you contact us to cancel a reservation: The time at which we notify you that we have accepted your cancellation
   • In other cases: At the time we notify you that the reservation cancellation has been completed in accordance with our prescribed procedures
3. If a user determines that they will be unable to use a service provided by a business on the scheduled date, they must promptly notify the Company and follow its instructions. Furthermore, if the user is obligated to pay a cancellation fee, they must pay the cancellation fee specified in this Service by the prescribed method and by the specified deadline.
4. If a user fails to show up on the scheduled date of service without prior notice and does not use the listed business’s services, the Company and the listed business shall deem this a no-show cancellation and may suspend the user’s access to all services related to this Site, including this Service, or take any necessary measures (including legal action). Furthermore, the user must pay the cancellation fee set by the listed business operator by the prescribed method and deadline.
5. Even if a user does not wish to cancel a reservation, we reserve the right to cancel such reservation if we determine that the details of the reservation regarding the user’s use of the service provider’s services violate applicable laws and regulations or are reasonably deemed inappropriate.

Article 5 (User Obligations)

1. Users shall not reproduce or transmit any information obtained through the use of this website for any purpose other than their own personal use without the prior consent of the Company or the listed businesses, nor shall they make such information available to third parties by any means.
2. Users shall fulfill their contractual obligations with the listed businesses at their own risk, and any inquiries or requests regarding the services provided by such businesses shall be directed to the listed business in question.
3. In addition to the preceding two paragraphs, users shall fully understand and comply with the terms, rules, and other provisions separately established by the listed business operator.
4. Users shall not engage in the following acts when using this Service.

• The act of sending or posting information while impersonating a third party
• Using the Service in any manner other than that approved by us
• Sending or posting harmful computer programs, etc.; sending spam, chain letters, junk mail, etc.
• Any act that infringes or is likely to infringe upon the copyrights or other intellectual property rights of our company or a third party
• Any acts that defame, slander, or otherwise damage the reputation of our company, listed businesses, or third parties
• The act of disclosing to others information, documents, images, or other materials that violate public order and morals
• The act of registering false or incomplete information—regardless of whether it is intentional or not—regarding the name, address, phone number, email address, credit card number, etc., of a user of a service provided by a business operator
• Failure to pay the reservation deposit, cancellation fee, or service fee charged by the listed business (regardless of the reason)
• Acts of violence against listed businesses, or any other disruptive behavior directed at listed businesses, our company, or third parties
• Reservations that are deemed to make it impossible to use the services provided by the business, such as booking multiple listed businesses on the same date
• Reservations deemed to be made for resale to others or for commercial purposes
• Any other acts that violate or are likely to violate laws and regulations

5. If any of the acts described in the preceding paragraph result in damage to the Company or a third party, the user shall bear all legal liability and shall ensure that no damage is caused to the Company or such third party.
6. If the Company cancels a reservation related to the use of the Business Provider Services pursuant to Article 6, the User shall pay the cancellation fee to the relevant listed business provider.
7. If a user has a complaint regarding the content of a service provided by a business, the user shall file that complaint with the relevant listed business on the spot.
8. If the user is a minor, reservations must be made with the consent of a legal guardian. In the event that the user falsely claims to have obtained the consent of a legal guardian or falsely claims to be an adult, such actions cannot be rescinded.

Article 6 (Violation of User Obligations)

1. If a user violates the terms of compliance set forth in the preceding section, or if we determine that such conduct is otherwise inappropriate for the operation of the Service, we reserve the right to order the user to cease such conduct, cancel the user’s service agreement with the relevant listed business, or remove the listed information. Furthermore, we may take necessary measures (including legal action), such as suspending the user’s access to all services related to this Site, including the Service, or seeking compensation for damages.
2. If we suspect that a user has violated the terms and conditions set forth in the preceding section, or if we reasonably determine that a user’s conduct is otherwise inappropriate for the operation of the Service, we may contact the user to verify the details of such conduct.

Article 7 (Posting Reviews)

1. Users may post reviews on the review submission service provided by the Company on this website.
2. We review and verify the content of submitted reviews and may publish them for other users to see.
3. All rights to posted reviews belong to our company, and such reviews may be used on this website and other sites.

Article 8 (Copyright)

1. Users shall not use any content provided through this website in a manner that exceeds the scope of personal, non-commercial use as defined by copyright law without our prior consent.
2. If a dispute arises in violation of the provisions of this Article, the User shall resolve such dispute at their own expense and risk and shall not cause any damage to the Company or any third party.

Article 9 (Additions and Deletions of Businesses Listed on This Site)

1. The plans or service providers listed on this site may be subject to change (including additions and the termination of participation; the same applies hereinafter) without prior notice to users due to circumstances on the part of our company or the listed service providers, and users hereby agree to this in advance.
2. If, at the time a listed business is changed pursuant to the preceding paragraph, a user agreement is in effect between the user and such listed business, such agreement shall remain in full force and effect, and the change in the listed business shall have no effect on such user agreement.

Article 10 (Temporary Suspension of the Site and Services)

We may temporarily suspend the operation of this website and these services without prior notice to users in any of the following cases:

• In the event of maintenance or changes to the specifications of this site
• In the event of a natural disaster, other emergency, or similar situation, or if there is a risk of such an event occurring, rendering the operation of this website and these services impossible
• If we determine that it is necessary to temporarily suspend the operation of this website or these services due to unavoidable circumstances

Article 11 (Handling of User Information)

1. The Company shall use users' personal information for the purposes of marketing our business, sending direct mail to advertise our services, and making emergency contact in the event of an accident, and users hereby agree to this in advance.
2. We may collect access logs (hereinafter referred to as “User Information”) for the purpose of compiling statistical data to improve the user experience for all visitors to this website. Except as required by law, we will not disclose User Information to third parties.

Article 12 (Our Liability)

1. The Company shall not be obligated to investigate the business operations or other matters of the listed businesses.
2. We make no warranties regarding the services provided by businesses or similar offerings. Furthermore, information regarding listed businesses and similar entities is registered on this site based on submissions from those businesses, and we make no warranties regarding the accuracy, completeness, or usefulness of such information. In the event that any dispute arises between a user and a listed business operator in connection with the services provided by such business operators, we shall not be liable in any way, except where such dispute is attributable to causes for which we are responsible.
3. The Company shall not be liable for any loss, delay, misdelivery, or damage resulting from the falsification or leakage of information by a third party, except in cases attributable to our negligence.
4. In addition to the preceding provisions, we shall not be liable for any disputes arising between users and listed businesses in connection with this Service, except where such disputes are attributable to causes for which we are responsible.
5. We may include links on this website to travel booking sites operated by other companies. We do not guarantee the accuracy of the information on such linked sites, and we assume no responsibility whatsoever for the provision of services, contracts, or disputes arising from such linked sites.
6. Even if the Company is liable in accordance with the preceding provisions, the Company’s liability shall be limited to direct and ordinary damages, unless such liability arises from the Company’s willful misconduct or gross negligence.

Article 13 (Amendments to the Terms and Conditions)

1. We may amend these Terms of Service and other notices (including additions and deletions; the same applies hereinafter) without prior notice to users. Please be sure to review these Terms of Service and other notices each time you use the Service.
2. If a user uses the Service after any changes have been made to these Terms and Conditions or other notices, we will deem the user to have accepted the revised Terms and Conditions and other notices.

Article 14 (Prohibition on Assignment of Rights and Obligations)

1. Users shall not transfer their status as users of this Service, or the rights and obligations arising from such status, to any third party, nor shall they use such status as collateral, unless the Company has given its prior consent.
2. If a user violates the preceding paragraph, we reserve the right to cancel the user’s service agreement with the relevant listed business or to remove the listed information. Furthermore, we may take necessary measures (including legal action), such as suspending the user’s access to all services related to this Site, including this Service, or seeking compensation for damages.

Article 15 (Governing Law and Jurisdiction)

These Terms shall be governed by the laws of Japan, and any and all disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the Tokyo District Court or the Tokyo Summary Court as the court of first instance.

Article 16 (Exclusion of Antisocial Forces)

The user must not be affiliated with antisocial forces (organized crime groups, members of organized crime groups, individuals who have ceased to be members of organized crime groups but less than five years have elapsed since such cessation, associate members of organized crime groups, organizations affiliated with organized crime groups, corporate extortionists, individuals posing as social activists or members of specialized violent groups, or any other persons equivalent to the foregoing) and shall represent, both now and in the future, that they will not engage in illegal acts such as violent behavior, fraud, intimidation, or obstruction of business. In the event of a violation of this representation, the Company may cancel the user agreement between the relevant user and the relevant listed business operator, suspend the user’s access to all services related to this Site (including this Service), revoke the user’s membership, terminate various contracts incidental to this Service, or take other necessary measures (including legal action), such as claiming damages.

Supplementary Provisions

These Terms and Conditions will take effect on November 15, 2016.
Revised August 1, 2025