We have age restrictions for each activity. For more details, please refer to the "Course Content and Details" section at the bottom of each plan’s page.

※For safety reasonsDue to this, we ask that individuals outside the target age range refrain from participating. We appreciate your understanding.

Please check the plan page for a list of required items for each plan. We recommend that you bring a hand towel, sunscreen, a hat, and sunglasses for any activity. Please note that mobile phones, cameras, and other electronic devices may get wet or submerged; bring them at your own risk.

Depending on the activity, we may proceed even in rainy weather after confirming safety conditions. Additionally, even if it is not raining, the nature guide may cancel the activity based on weather conditions or river conditions (no cancellation fee will be charged if the tour is canceled).

The tour fee will be charged by "Mikata" at the following times.

[When Payments Are Debited]

■For Debit/Prepaid Cards
The amount will be charged immediately after booking (refunds will be issued in the event of a price change or cancellation)

■For credit card payments
Payment will be charged after participation

This issue occurs when you type using the iPhone's default numeric keypad. If you use the full keyboard instead, you'll be able to enter the number correctly.

[① When paying by credit card]

◼︎If you apply using a credit card, the actual payment (charge) will be processed after you have participated in the tour or similar event. Therefore,No payment will be charged at the time of application.

◼︎Depending on the credit card company, once you register your card information, "Unconfirmed Transaction DetailsThis amount may appear on your statement, but please rest assured that this is not an actual debit.

◼︎Additionally, due to the specifications of 3D Secure (a cardholder authentication service), a small amount—such as "11 yen"—may appear on your statement. This is solely for the purpose of verifying your card's validity and will not be charged to your account, so please rest assured.

⚠️ Please note: "Shown on your statement = DebitedWe have been receiving a large number of inquiries that seem to be based on a misunderstanding.

Credit cards typically operate on a system where charges are consolidated and settled at a later date. Funds are not deducted immediately.

For detailed usage information,Please contact the credit card company directly.We are unable to investigate this on behalf of the credit card company (to protect your personal information).

 

[② When paying with a debit card or prepaid card]

◼︎If you are using a debit card or prepaid card, the amount will be charged immediately upon application.
If your reservation is canceled,Automatic refund processingPlease rest assured that we will handle this for you.

Please note that the time it takes for the refund to appear in your account may vary depending on your credit card issuer or financial institution.

◼︎For detailed information about your account activity, please contact your credit card company directly. We are unable to check this information on your behalf (to protect your personal information).

◼︎Until the credit card refund is processed,Usually about 1 to 2 monthsIt may take some time. However, this is only an estimate and may vary depending on the card issuer’s processing schedule.

◼︎Depending on the billing cycle of your credit card, the refund mayStarting next monthThis may also be the case.

Cancellation policies vary by plan. For details, please see the "Cancellation Fees" section at the bottom of this page.

The issuance method varies depending on the payment method.
Please check the payment method section below.

●For on-site payments

Issued by local tour guides and facilities.
Please ask for a receipt when you pay.
*Please note that some businesses may not be able to issue receipts. If you require a receipt, please contact your guide in advance.

● For advance payment

If you need a receipt,Reservation Confirmation PagePlease download it from the link below.
*Valid for: 2 to 90 days after the date of participation
*Please note that this does not qualify as a valid receipt.

If you are a Japanese citizen,Within 90 daysIf the purpose of your visit is tourism or business, you will need a visa.Not requiredIt is.